Withdrawal not received — what to do

This guide is for troubleshooting and support. It does not make guarantees about outcomes.

Step 1: Verify details

• Confirm wallet number and account details.
• Check whether verification is required by policy.

Step 2: Check status & notices

• Look for maintenance notices or processing windows.
• If the status is “completed” but funds are missing, it may be provider-side delay.

Step 3: Contact support with a clean message

Include:

• Account ID (never password/OTP)
• Date/time, amount, and transaction reference
• Screenshots of status

Go to: Contact or see Withdrawal support.