Payments support

This page is for troubleshooting. For account-specific financial issues, contact official support.

Common causes of payment issues

• Network interruption during confirmation
• Incorrect reference / transaction ID
• Bank or wallet provider delay
• Daily limits / verification requirements

What to collect before contacting support

• Time and date
• Wallet provider name
• Transaction reference (if available)
• Screenshot of the status page

See also: Payout delayed — what to do.