Withdrawal support

If a payout is delayed, these checks can help you troubleshoot safely.

Before you contact support

• Confirm your payout details are correct (wallet number, name, etc.).
• Check if verification is required (policy-based).
• Look for platform notices about maintenance or delays.

When to contact support

• If the status is “pending” beyond the stated processing window.
• If the status is “completed” but you did not receive funds.

Include this in your message

• Account ID (never share password/OTP)
• Time, amount, and transaction reference
• Screenshot of the payout status

Related guide: Withdrawal not received — what to do.